HOW WE ENGAGE WITH OUR STAKEHOLDERS

The responses below are from students who struggled with their registration for various reasons:

“Thank you for informing us and sorting out the registration system – I would really appreciate that because we've been trying to register online but it keeps saying registration is not possible.”

“Adapting to everything, but with the help of our student leaders and the NWU resources, it made a lot of things easier and the delay with the NSFAS, but overall, I'm getting the hang of everything as I also prepared for my assignment week.”

“My daughter was provisionally accepted and got into res, which made Potchefstroom our first choice! We waited, called, emailed, checked online to no avail … With her grades she was accepted at the other two universities she applied to as backups, both with deadlines to accept/decline. We had truly expected the offer from Potch to come through first, so were extremely surprised after multiple enquiries and unanswered attempts to contact anyone in admin not to receive any communications whatsoever. Due to the uncertainty, we have now accepted elsewhere. Truly so heartbreaking as would have loved her to be at NWU.”

– The NWU acknowledges the difficulties some applicants experienced, investigated these cases and streamlined feedback accordingly.

Here is some of the feedback from these engagements:

“It was a good event; can we have the minutes of the event please so we can remind ourselves how the university and the community are going to work together in creating a better country for all people?”

“Thank you for the engagement; hoping to be part of small, medium and micro enterprises that are interested in receiving business training and short courses opportunities provided by the NWU.”

“Interaction was good, interesting feedback, and creating this opportunity and the willingness to get all parties to work together for the greater good, gives me hope for the future of Potchefstroom.”

Here are two of the responses we received from employees about the implementation of the NWU strategy:

“I look forward to continued updates about the process going forward, particularly relating to the experts' recommendations and the factors that influence management's decisions.”

“Looking forward to hearing more about the implementation going forward.”

We also shared information about remuneration matters such as the once-off salary enhancement payment.

Some of the feedback about this once-off payment includes:

“It's wonderful to feel appreciated and supported by my employer. Feeling valued in the workplace is essential for job satisfaction and overall well-being.”

“Appreciation of hard work is so inspiring; then you don't mind the extra hours or extra work – thank you for that – much appreciated!”

We sent out more than 430 newsletters, newsflashes and bulk-mails to staff during 2024, and improved our communication channels by implementing the results of an internal communication survey.

Here are two of the responses we received from employees about articles featured in our staff publications:

“Thank you for helping staff and giving good causes the necessary exposure.”

“I enjoyed the article on the screening of newborn babies that saves lives – it was really interesting.”

Here is the response we received from the chairperson of the Board of Donors, Ms Percy Moleke:

“Your generosity has been instrumental in changing the lives of countless students. Thousands of them rely on external funding to pursue their academic dreams, and your contributions have been a beacon of hope in times of unprecedented challenges. Together, we can explore new frontiers in education and make a lasting difference in the lives of young fellow South Africans.”